Code of Conduct

This Code applies to conduct on Strave, in Strave-provided match services, and in external spaces when the conduct is directly connected to a Strave event or creates a credible risk to participants, staff, or platform integrity.

Event rulebooks and service-specific rules may set stricter competitive standards. They do not replace this Code.

Treat other participants, organisers, volunteers, and Strave staff with respect. Competitive disagreement is allowed; abuse is not.

• Do not harass, threaten, stalk, bully, intimidate, or encourage abuse of another person.
• Do not use hateful or demeaning language based on characteristics such as race, nationality, ethnic origin, religion, sex, gender, sexual orientation, age, or disability.
• Do not engage in sexual harassment, unwanted sexual conduct, or sexualised conduct involving a minor.
• Do not publish private or identifying information about another person without a lawful reason and appropriate permission.
• Do not encourage self-harm, violence, or other conduct that creates a credible safety risk.

Play honestly and do not seek an unfair advantage outside the mechanics and rules of the game and competition.

• Do not use cheats, unauthorised software, prohibited hardware, macros, exploits, or another method that produces an unfair advantage.
• Do not fix matches, intentionally manipulate results, collude with an opponent, bribe participants, or deliberately lose for an improper purpose.
• Do not falsify match evidence, anti-cheat records, eligibility information, rosters, scores, or event results.
• Do not share competitive accounts, play for another person, use an alternative account to manipulate matchmaking, or evade a sanction.
• Promptly disclose a material competitive conflict of interest to the relevant organiser.

• Do not impersonate another user, team, organisation, organiser, sponsor, Strave staff member, or game publisher.
• Do not create fake events, advertise a prize you do not genuinely intend and reasonably expect to provide, or misrepresent payment terms.
• Do not use stolen payment instruments, submit knowingly false refund claims, commit chargeback fraud, launder funds, or facilitate another financial crime.
• Do not manipulate statistics, rankings, signups, votes, reports, or other platform records.

A good-faith refund request, legitimate payment dispute, or lawful chargeback is not misconduct.

• Do not post illegal content, malware, scams, malicious links, or content that infringes another person’s intellectual-property rights.
• Do not spam, flood, repeatedly send unwanted messages, or disrupt a chat or event operation.
• Do not post pornography, graphic sexual material, or content that exploits or endangers minors.
• Do not fabricate accusations or knowingly distribute materially false information about another person or organisation.

Strave may use automated systems to flag or restrict suspected spam, prohibited language, fraud, or other abuse. A flag does not necessarily mean that a violation occurred. Where required or reasonably available, a person may request human review of a consequential moderation decision.

• Do not access accounts, systems, data, or functionality without authorisation.
• Do not probe, scan, overload, disrupt, reverse engineer, or exploit Strave except where mandatory law permits it or Strave has given written authorisation.
• Do not use bots, scrapers, automated accounts, or scripts without Strave’s prior permission.
• Do not bypass rate limits, access controls, moderation controls, account restrictions, or technical safeguards.

Good-faith security findings should be reported privately to legal@strave.gg and must not be used to access more data than necessary, disrupt the service, extort Strave, or harm users.

• Submit reports honestly and include relevant evidence.
• Do not submit duplicate, coordinated, retaliatory, or knowingly false reports.
• Preserve relevant evidence and cooperate with reasonable information requests.
• Keep non-public investigation material confidential where disclosure could compromise the review, personal data, or platform security.

A violation may result in content restrictions, warnings, match or service restrictions, event disqualification where Strave is the administrator, temporary suspension, permanent account termination, or an organisation-hosting restriction.

Strave considers severity, intent, harm, repetition, cooperation, credible risk, and prior violations. Serious misconduct may justify immediate restriction without a prior warning. Strave may also preserve evidence, notify an affected service provider, or report suspected illegal activity where appropriate.